Privacy Policy

The Rally Club ("The Rally Club", "we", "us" or "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, book an event, contact us or otherwise interact with The Rally Club. It is written with UK GDPR and the Data Protection Act 2018 in mind.

1. Who we are

The Rally Club is a women's community organising movement, fitness, wellness and social events. We are the controller of the personal information described in this policy. For any privacy questions or requests, contact us at holly@therallyclubuk.com.

2. Information we collect

Information you give us

When you book an event or submit our contact or partnership forms, we collect information such as:

• Your name, email address and telephone number
• Booking details, including the event and number of tickets
• Any notes you add, such as access needs or injuries (please share only what you are comfortable with)
• Ticket transfer details, such as a new attendee's name
• Company name, business type and enquiry details if you contact us about a partnership
• The content of messages you send us

Payment information

Payments are processed by our third-party payment provider, Stripe. We do not receive or store your full card number or security code. Stripe handles your payment details under its own privacy policy and security procedures. We receive confirmation of payment and a payment reference so we can manage your booking and any refund.

Information collected automatically

When you visit our website, some technical information may be collected automatically, such as your IP address, browser type, device type, operating system, pages visited and referring website. See our Cookie Policy for more.

3. How we use your information

• To process and manage bookings and issue tickets and confirmations
• To contact you about your event, including changes or cancellations
• To process refunds and ticket transfers
• To respond to enquiries and partnership requests
• To run and look after our community
• To improve our website, services and events
• To keep our website secure and prevent fraud or misuse
• To keep business and financial records
• To comply with legal and regulatory obligations
• To send marketing communications, where permitted by law and, where required, with your consent

4. Lawful bases for processing

• Contract: where processing is necessary to provide a booking or ticket you have requested.
• Legal obligation: where we must keep or disclose information to comply with the law, such as accounting records.
• Legitimate interests: for running our business, responding to enquiries, keeping the website secure and improving our services, where these interests are not overridden by your rights.
• Consent: where we ask for it, for example for certain marketing or non-essential cookies. You can withdraw consent at any time.

If you tell us about health-related information (for example an injury), we use it only to help us look after you at the event, on the basis of your consent.

5. Marketing

Where permitted, we may tell you about upcoming events and community news. Where consent is required, we will only do so after you agree. You can opt out at any time using the unsubscribe link in a message or by emailing us. Service messages about your booking are not marketing and will still be sent.

6. Who we share your information with

We share personal information only where necessary to run The Rally Club. Our service providers include:

• Stripe, for payment processing
• Supabase, for database and file storage
• Resend, for sending emails such as booking confirmations
• Our website hosting and technology providers
• Event venues and partners, such as Park View Padel, where reasonably needed to run an event (for example an attendee list)
• Professional advisers, such as accountants and insurers
• Regulators, courts or law-enforcement authorities where legally required

We do not sell your personal information. Where providers process data on our behalf, we take reasonable steps to make sure appropriate privacy and security arrangements are in place.

7. International transfers

Some of our providers may process information outside the United Kingdom. Where this happens, we take steps to make sure the transfer follows applicable data protection requirements, for example by relying on approved safeguards.

8. How long we keep your information

We keep personal information only for as long as reasonably necessary for the purposes it was collected, including to provide our services, manage bookings, resolve disputes, prevent fraud and meet legal, accounting or regulatory requirements. When it is no longer needed, we take reasonable steps to delete or anonymise it.

9. Data security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. However, no method of transmission or storage over the internet is completely secure.

10. Your rights

Depending on the circumstances, you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Request restriction of our processing
• Object to certain processing
• Request data portability
• Withdraw consent where processing is based on consent

Some rights are subject to legal conditions and exceptions. To exercise any of them, email holly@therallyclubuk.com.

11. Complaints

If you have a concern about how we handle your information, please contact us first so we can look into it. You also have the right to complain to the UK Information Commissioner's Office (ICO) at ico.org.uk.

12. Children's privacy

Our website and events are for adults aged 18 and over unless an event page says otherwise. We do not knowingly collect personal information from children. If you believe a child has given us their information, please contact us and we will delete it.

13. Third-party websites

Our website may link to third-party sites such as Instagram, WhatsApp, venues and partner organisations. We are not responsible for their privacy practices or content, so please read their policies before sharing personal information.

14. Changes to this policy

We may update this policy from time to time. The latest version will always be published on this page with the updated date.

15. Contact us

The Rally Club
Email: holly@therallyclubuk.com
Website: https://www.therallyclubuk.com/